Terms and Conditions
TERRAMAR S.R.L. - Legajo: 17624
A) PASSENGER'S PERSONAL DATA: It is compulsory to complete all fields with valid data in order to make valid reservations of tourist services through the Company. The Passenger declares that the personal data included when making the reservation is accurate, precise and true, and assumes the commitment to update such Personal Data as necessary. The Company is not responsible for the accuracy of the Personal Data provided by the Passenger. The Passenger guarantees and is responsible for the truthfulness, accuracy, validity and authenticity of the Personal Data entered.
B) LIABILITY:
1) The Company shall not be liable for events occurring due to acts of God or force majeure, climatic phenomena or acts of nature occurring before or during the performance of the services that prevent, delay or in any way hinder the total or partial execution of the contracted services.
2) In no event shall the Company be liable to Passengers for indirect damages or loss of profit alleged by them as long as they do not relate to events in which the officers, employees or authorities of the Company had no part.
(C) APPLICATIONS AND PAYMENTS:
1) The price estimated at the time of the request for services is subject to availability and to modifications without prior notice, when there is an alteration in the same and/or modifications in their costs and/or in the exchange rate applied for reasons not attributable to the parties. The Company shall not be liable for any resulting increased costs.
2) All amounts paid prior to confirmation of services are received as a reservation.
3) The final prices shall be fixed from the moment of the final confirmation of the services that occurs with the issuance of the service orders (hereinafter referred to as "vouchers") and their invoicing.
4) The payment of the balance of the price must be fulfilled in the term and conditions that the parties agree, otherwise, the Company may cancel the services with prior notice to the passenger, not being the passenger entitled to any refund.
(D) PRICES INCLUDE: All those services that are expressly detailed in the travel documentation. These include the number of passengers, excursions, transfers, entrance fees, etc. as detailed in the respective vouchers.
(E) SERVICES OR ITEMS NOT INCLUDED IN PRICES: The base prices of the contracted services are not included in the prices:
1) Anything that is not duly detailed in the Voucher, which implies an additional charge to the amount paid at the time of receiving the Voucher.
2) Extras, port embarkation fee, National Park entrance fee, museums, meals, drinks, optional services, etc. and/or any other service or expense not expressly indicated on the Voucher.
3) Expenses for damages caused by cancellations, delays in departures or arrivals of means of transport or for unforeseen reasons beyond the Company's control and/or arising from force majeure or beyond the Company's control.
5. charges and interest on credit operations.
(F) LIMITATIONS ON THE RIGHT TO REMAINThe Company reserves the right to make any Passenger leave a Tour at any point in the Tour whose conduct, behaviour, state of health or any other serious reason which, in the Company's opinion, causes danger or inconvenience to other travellers, or which could jeopardise the success of the excursion or the normal development of the same, or which could cause damage to third parties.
(G) CANCELLATIONSIn the event of cancellation by the Passenger of services firmly contracted, cancellations may be made up to 7 days before the trip. In all cases of reimbursement, the Company may retain ten percent of the contracted services as a penalty. Cancellations made less than 6 days before the trip will not be refunded.
2) The Company is not responsible for services not taken by the Passenger in the agreed time and manner, nor for the consequences arising therefrom.
H) CHANGE OF DATEThe postponement or advancement of the dates stipulated in each case may be made according to availability at the time of the change. The Company is exempt from all liability in the event that it is unable to meet the changes requested by the Passenger, in which case the provisions of clause G) above ("CANCELLATIONS") shall apply.
I) CLAIMS - REIMBURSEMENTS: They must be submitted within 15 days of the end of the trip, in writing, accompanied by receipts and supporting documentation and signed by the Passenger. After this period, no claim will be considered. Under no circumstances will the Company pay for any costs and/or charges and/or taxes and/or levies derived from bank transfers or similar used to make any type of refund and/or reimbursement and/or reimbursement.
(J) PASSENGER ACCEPTANCEThese general conditions, together with the other documentation provided to Passengers, form the Travel Contract. These conditions are provided by the Company to the Passenger at the time of booking the services. The Passenger declares that he/she is aware of and accepts these general terms and conditions of contract and this acceptance is ratified by any of the following acts:
1) The payment of the contracted services before the start of the trip, by any form or modality.
2) Acceptance of the invoice for the contracted services.
3) Through the use of any portion of the contracted services.
(K) ARBITRATION CLAUSE: Any matter arising out of the conclusion, performance, breach, extension or termination of this contract may be submitted by the parties to the Arbitration Court of the Argentine Federation of Travel Agencies and Tourism or the Arbitration Court of the Association of Travel Agencies of Tierra del Fuego, at the option of the claimant. In case of submission to such jurisdiction, the contracting parties submit to and accept the conditions established by the Rules of the Arbitral Tribunal.
(L) IMPLEMENTING RULESThe present contract and, where appropriate, the provision of services shall be governed exclusively by these general conditions, by Law No. 18.829 and its regulations.
